Privacy Policy

1. Introduction

This Privacy Policy describes how 999pub ("we", "us", "our", or "the Platform") collects, uses, discloses, and protects the personal information of users ("you", "your", or "User") who access or use our online casino and sports betting services, including our website, mobile applications, and related services (collectively, the "Service").

At 999pub, we are committed to protecting your privacy and ensuring the security of your personal information. We recognize that when you choose to provide us with information about yourself, you trust us to act responsibly. This Privacy Policy explains our practices regarding the collection, use, and disclosure of your personal data in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and other applicable data protection laws.

By creating an account, accessing the Platform, or using any of our Services, you acknowledge that you have read, understood, and agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with any part of this Privacy Policy, you must immediately cease using the Service and close your account.

2. Information We Collect

We collect various types of information from and about users of our Service to provide, maintain, improve, and personalize your experience on the 999pub platform. The categories of information we collect include:

2.1 Personal Information You Provide

When you register for an account on 999pub, we collect personal information that you voluntarily provide to us, including but not limited to:

• Identity Information: Full legal name, date of birth, gender, nationality, and government-issued identification numbers (passport, driver's license, or national ID card).
• Contact Information: Email address, mobile phone number, residential address, and postal code.
• Account Credentials: Username, password, and security questions/answers.
• Financial Information: Payment method details (GCash account, PayMaya account, bank account numbers for BPI, BDO, Metrobank), transaction history, deposit and withdrawal records, and billing information.
• Verification Documents: Copies of government-issued photo identification, proof of address (utility bills, bank statements), and proof of payment method ownership, as required for identity verification and compliance with anti-money laundering (AML) and know-your-customer (KYC) regulations.

2.2 Information Collected Automatically

When you access or use the 999pub Service, we automatically collect certain information about your device and usage patterns, including:

• Device Information: Device type, operating system, browser type and version, unique device identifiers, mobile network information, and device settings.
• Usage Data: Pages visited, features used, games played, bet amounts, win/loss records, session duration, click patterns, and interaction with promotional content.
• Location Data: IP address, geolocation data (country, region, city), and time zone, to verify that you are accessing the Service from within the Philippines and to comply with geographic restrictions.
• Cookies and Tracking Technologies: We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing behavior, preferences, and interactions with the Platform. For more information, please see our Cookie Policy.

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment Processors: Information from GCash, PayMaya, banks (BPI, BDO, Metrobank), and other payment service providers regarding your transactions, payment method verification, and fraud prevention.
• Identity Verification Services: Information from third-party identity verification and KYC service providers to confirm your identity and comply with regulatory requirements.
• Marketing Partners: Information from affiliate partners, advertising networks, and marketing agencies regarding your interactions with promotional campaigns and referral programs.
• Social Media Platforms: If you choose to link your 999pub account to a social media account, we may receive information from that platform in accordance with your privacy settings on that platform.

3. How We Use Your Information

We use the information we collect for various purposes related to providing, maintaining, improving, and personalizing the 999pub Service. Specifically, we use your information to:

• Account Management: Create and manage your account, authenticate your identity, process registrations, and maintain your account settings and preferences.
• Service Delivery: Provide access to casino games, sports betting, live dealer games, and other gaming services; process deposits and withdrawals; manage your account balance; and facilitate gameplay.
• Payment Processing: Process financial transactions, verify payment methods, prevent fraud, and comply with financial regulations and anti-money laundering requirements.
• Identity Verification and Compliance: Verify your identity and age (21+ requirement), conduct KYC and AML checks, comply with Philippine gaming regulations, and prevent underage gambling, fraud, and other illegal activities.
• Customer Support: Respond to your inquiries, provide technical support, resolve disputes, and communicate with you about your account and the Service.
• Personalization: Customize your experience on the Platform, recommend games and promotions based on your preferences and gameplay history, and display personalized content.
• Marketing and Promotions: Send you promotional offers, bonuses, newsletters, and marketing communications about 999pub services, events, and special offers (you may opt out of marketing communications at any time).
• Security and Fraud Prevention: Monitor and analyze usage patterns to detect and prevent fraud, cheating, collusion, bonus abuse, money laundering, and other prohibited activities; protect the security and integrity of the Platform; and enforce our Terms and Conditions.
• Analytics and Improvement: Analyze usage data, conduct research, and generate statistics to understand user behavior, improve the Service, develop new features, and optimize the user experience.
• Legal Compliance: Comply with applicable laws, regulations, legal processes, and government requests; enforce our Terms and Conditions and other policies; and protect our rights, property, and safety, as well as the rights, property, and safety of our users and the public.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with the following categories of third parties in the following circumstances:

4.1 Service Providers

We share your information with third-party service providers who perform services on our behalf, including payment processors (GCash, PayMaya, banks), identity verification services, KYC/AML compliance providers, game providers, hosting and cloud storage providers, customer support platforms, marketing and analytics services, and fraud prevention services. These service providers are contractually obligated to use your information only for the purposes of providing services to us and to protect your information in accordance with this Privacy Policy.

4.2 Business Transfers

If 999pub is involved in a merger, acquisition, asset sale, bankruptcy, or other business transaction, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on the Platform of any change in ownership or use of your personal information, as well as any choices you may have regarding your information.

4.3 Legal and Regulatory Authorities

We may disclose your information to law enforcement agencies, regulatory authorities, courts, and other government entities when required by law, legal process, or government request; to comply with Philippine gaming regulations and licensing requirements; to enforce our Terms and Conditions; to protect our rights, property, and safety; to prevent fraud, money laundering, or other illegal activities; or to protect the rights, property, and safety of our users and the public.

4.4 With Your Consent

We may share your information with third parties when you have given us your explicit consent to do so, such as when you choose to participate in a promotion offered by a third-party partner or when you authorize us to share information with a social media platform.

5. Data Security

We take the security of your personal information seriously and implement industry-standard technical, administrative, and physical security measures to protect your information from unauthorized access, use, disclosure, alteration, and destruction. Our security measures include:

• Encryption: We use SSL/TLS encryption to protect data transmitted between your device and our servers. Sensitive information, such as passwords and payment details, is encrypted both in transit and at rest.
• Access Controls: We restrict access to your personal information to employees, contractors, and service providers who need to know that information to provide services to you. All personnel with access to personal data are bound by confidentiality obligations.
• Secure Infrastructure: We use secure servers, firewalls, intrusion detection systems, and regular security audits to protect our systems and your data from cyber threats.
• Fraud Monitoring: We employ sophisticated fraud detection and prevention systems to monitor transactions and gameplay for suspicious activity.

However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Active Accounts: We retain your account information and transaction history for as long as your account remains active and for a reasonable period thereafter to allow you to reactivate your account if desired.
• Closed Accounts: After you close your account, we retain certain information for a period of up to 7 years to comply with legal, regulatory, and tax obligations; to resolve disputes; to enforce our Terms and Conditions; and to prevent fraud and abuse.
• Marketing Data: If you opt out of marketing communications, we will retain your email address on a suppression list to ensure we do not send you marketing messages in the future.
• Legal Requirements: We may retain information for longer periods if required by law, regulation, legal process, or to protect our legal rights.

When personal information is no longer needed, we will securely delete or anonymize it in accordance with our data retention and deletion policies.

7. Your Privacy Rights

Under the Data Privacy Act of 2012 of the Philippines, you have certain rights regarding your personal information. These rights include:

• Right to Access: You have the right to request access to the personal information we hold about you and to receive a copy of that information.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to Erasure: You have the right to request that we delete your personal information in certain circumstances, such as when the information is no longer necessary for the purposes for which it was collected or when you withdraw your consent.
• Right to Object: You have the right to object to the processing of your personal information for direct marketing purposes or when we process your information based on our legitimate interests.
• Right to Data Portability: You have the right to request that we transfer your personal information to another service provider in a structured, commonly used, and machine-readable format.
• Right to Withdraw Consent: Where we process your personal information based on your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact our Data Protection Officer using the contact information provided in Section 11 below. We will respond to your request within 30 days. Please note that certain rights may be subject to limitations or exceptions under applicable law, and we may need to verify your identity before processing your request.

8. Cookies and Tracking Technologies

999pub uses cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing behavior and preferences. Cookies are small text files stored on your device that allow us to recognize your browser and capture certain information.

We use the following types of cookies:

• Essential Cookies: These cookies are necessary for the Platform to function properly and cannot be disabled. They enable core functionality such as security, network management, and accessibility.
• Performance Cookies: These cookies collect information about how you use the Platform, such as which pages you visit most often. This information is used to improve the performance and functionality of the Service.
• Functionality Cookies: These cookies allow the Platform to remember your preferences and choices (such as language, region, or login credentials) to provide a more personalized experience.
• Advertising Cookies: These cookies are used to deliver relevant advertisements and track the effectiveness of marketing campaigns. They may be set by us or by third-party advertising partners.

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. However, if you disable cookies, some features of the Platform may not function properly. For more information about cookies and how to manage them, please visit your browser's help section.

9. Third-Party Links and Services

The 999pub Platform may contain links to third-party websites, services, or applications that are not owned or controlled by us. This Privacy Policy applies only to information collected by 999pub. We are not responsible for the privacy practices or content of third-party websites or services.

When you click on a third-party link or use a third-party service (such as a payment processor or social media platform), you will be subject to that third party's privacy policy and terms of service. We encourage you to read the privacy policies of any third-party websites or services you visit or use.

10. Children's Privacy

The 999pub Service is intended for users who are at least 21 years of age. We do not knowingly collect personal information from individuals under the age of 21. If you are under 21, you are not permitted to register for an account or use the Service.

If we become aware that we have collected personal information from a person under the age of 21 without verification of parental consent, we will take steps to delete that information as quickly as possible. If you believe that we have collected information from a person under 21, please contact us immediately using the contact information provided in Section 11 below.

11. Changes to This Privacy Policy

We reserve the right to modify, amend, or update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. Any changes will be effective immediately upon posting the revised Privacy Policy on the Platform. The "Last Updated" date at the top of this Privacy Policy indicates when it was last revised.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information. Your continued use of the Service after any changes to this Privacy Policy constitutes your acceptance of the revised Privacy Policy. If we make material changes that significantly affect your rights, we will notify you via email or through a prominent notice on the Platform.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, or if you wish to exercise your privacy rights, please contact our Data Protection Officer:

999pub Data Protection Officer
Email: [email protected]
Available: 24/7 via live chat or email

We will respond to your inquiry within 30 days. If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.